Terms of service

 

GENERAL INFORMATION
This website (www.wawa-cph.com) is provided by THE NEW ApS, Løversysselvej
3 C, 7100 Vejle, Denmark. CVR-nr.37284408. Phone +45 28 97 03 48,
e-mail: info@wawa-cph.com. If you experience problems with your order on
the Website or the general use of the Website, please contact our
Customer Service at:


• Email: info@wawa-cph.com
• Phone: +45 28 97 03 48

Customer Service opening hours:

Monday - Thursday at 8am - 4pm
Friday at 8am - 3pm

If you do not understand parts of the Terms of service, we recommend that you
contact Customer Service before you start shopping on the Website.


IMPORTANT NOTICE
Read the Terms of service carefully before you order goods from
www.wawa-cph.com. These terms of service (the "Terms of service") apply
when you order or buy goods on the Website. The Terms of service may be
updated from time to time (for example to reflect changes in technology, our
business model, our system capacity or in relevant laws and regulations),
and we therefore ask you to accept the Terms of service every time you shop with
us. Any reference to "you" or "your" means you as a user of the Website,
any reference to "we", "us" or "our" means THE NEW ApS.


If you do not accept these Terms of service, you cannot order or purchase goods
on the Website.


You have the right to withdraw from this contract without giving any reason within
14 days after the date on which you or a third party other than the carrier and
indicated by you acquires physical possession of the goods. Read more under
"Right of withdrawal".


The rules on lack of conformity in the Danish Sale of Goods Act apply to your
purchase, which means that you have certain statutory warranties for the goods'
conformity with the contract. Read more under "Non-conforming goods and
incorrect goods".


Ordering
The online shop is open 24 hours a day, but may be closed due to maintenance
services. To the extent possible, we try to perform such maintenance services
during the night.


An order placed on a public holiday or during the weekend will be processed on
the following business day.


You must be at least 18 years old to purchase goods on the Website and possess
a valid payment card that is accepted by us. If you are under the age of 18, you
must have a legal basis for entering into a contract with us.


We can only process your order if the delivery address is a parcel shop, residential
address or a business address in one of the countries on the "We deliver to" list.
We do not deliver to PO boxes.


We reserve the right to cancel the contract of purchase in one of the following
situations, without being liable for compensation or other costs:


- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or placed in
connection with a criminal offense or other unlawful activities.

- There is an inadvertent error on the Website, such as a payment error or the like.
- We have reasons to believe that you are under the age of 18.

Contracts can only be concluded on the Website. We do not process orders
made in emails, letters, faxes or over the phone.


At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that
you have provided, including delivery and billing information or payment
information. Furthermore, you have the option of making changes to your order
or to remove goods from your shopping basket.


When you click "Order and pay" and the receipt appears on your screen, you are
bound by the contract of purchase. Please read more under "Right of withdrawal".


Please contact our Customer Service if you made a mistake while placing your
order - they are ready to help you.


You will receive an email confirming your order.

After the conclusion of the contract, the provisions on withdrawal apply,
see below.


Language of the Contract
The Contract may only be concluded in English and Danish.

Access to the Contract
You will receive a confirmation of the content of the contract and a copy of these
Terms of service by email. We store concluded contracts, including the order
confirmation, for a certain amount of time, and we recommend that you save
these documents as well; they may not necessarily be available on the Website
subsequently. Please read more under "Order tracking and view history".


Measures against fraud
In order to protect you and our other customers against fraud and maintain a high
level of security for online purchases, we may carry out verification checks.
The verification check may comprise the data that you send when ordering,
including your address and payment information.


MEANS OF PAYMENT
We accept the following means of payment:
- MasterCard
- Visa
- Visa Dankort
- Mobilepay

CVV (Credit Card Verifikation Nummer)
If you pay by credit card, you will be asked to enter the card's security code.
You will find the three-digit security code on the back of your credit card, usually
on the right side of the credit card's back. The security code is necessary for the
payment to be processed and for maintaining a high level of security. There may
also be other similar safeguards.


Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be
debited on the selected payment service.


PRICES AND DELIVERY
All the listed prices for goods, delivery costs and other costs include taxes
and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.

- We ship your parcel with GLS, if you order delivery in Scandinavia. 
- For delivery worldwide we ship your parcel with DHL. 

Costs relating to delivery in all countries (except Denmark) are presented at
check-out and vary from country to country. 

Currency
The prices on the Website are shown in the currency applicable to your country.
Your delivery address determines the applicable currency.

Please note that a change of country of delivery may influence the price and
delivery costs.

You can pay in the following currencies:
- EURO (EUR)

Delivery

We deliver to:
- Denmark
- Worldwide

Delivery Terms
Goods will be delivered to the delivery address specified in the order.
We deliver to parcel shops, residential and business addresses.

Your goods will be delivered Monday to Friday. The time of delivery depends on
the country in which the delivery takes place and the carrier used.
Please note that the risk of loss of or damage to the goods passes to you after
delivery. If the package appears to be damaged you should refuse to receive the
goods. If you wish to complain about any lack of conformity, you are required to
give notice to us. Please read more under "Non-conforming goods and incorrect goods".

Separate deliveries
If your order consists of multiple goods, we reserve the right to make separate
deliveries. Separate deliveries may be necessary if certain goods are delayed or
out of stock at the time of order. You will be informed if your order is subject to
separate deliveries. You will not be charged with additional delivery costs for
separate deliveries.

EXTENDED WITHDRAWAL PERIOD FOR CHRISTMAS SHOPPING
Shopping Christmas presents can be a hassle. We want to make it easy for you
to give your loved ones soft packages from WAWA, so we are extending the
withdrawal period. Shop now and exchange or return your goods until
14 January 2022. Please note that all other standard rights of withdrawal apply.

STANDARD RIGHTS OF WITHDRAWAL (only applicable to consumers)
You have the right to withdraw from this contract without giving any reason
within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third
party other than the carrier and indicated by you acquires physical possession
of the goods.

In case of a contract relating to multiple goods ordered in one order and delivered
separately (i.e. separate deliveries), the withdrawal period shall expire 14 days
after the date on which you acquire or a third party other than the carrier and
indicated by you acquires physical possession of the last good.

In case of a contract relating to delivery of a good consisting of multiple lots or
pieces, the withdrawal period shall expire 14 days after the date on which you
acquire or a third party other than the carrier and indicated by you acquires
physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (see contact information
below), about your decision to withdraw from the contract by an unequivocal
statement sent to our email. You must use the standard withdrawal form (return
document). Print it HERE.

The withdrawal deadline is met if you send your notice of withdrawal before the
withdrawal period has expired.

THE NEW ApS
Løversysselvej 3 C
7100 Vejle
Denmark

Phone: +45 28 97 03 48
E-mail: info@wawa-cph.com

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments
received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue delay
and in any event not later than 14 days from the day on which we have received
the return package at our warehouse. We will carry out such reimbursement using
the same means of payments as you used for the initial transaction, unless you
have clearly agreed otherwise. In any event, you will not incur any fees as a result
of such reimbursement.


We may withhold the reimbursement until we have received the return goods or
you have supplied evidence of having returned the goods, whichever is the earliest.


»You will bear the costs of returning of the goods.«

You must return the goods or hand them over to us THE NEW ApS,
Løversysselvej 3 C, 7100 Vejle, Denmark, without undue delay and in any event
no later than 14 days from the day on which you communicate your withdrawal
from this contract to us. The deadline is met if you return the goods before the
period of 14 days has expired.


Please note that we do not accept packages sent with cash on delivery (COD).

We recommend that you save the post office receipt as proof of your delivery of
the package to the post office/carrier.


You are only liable for any diminished value of the goods resulting from the
handling of the goods other than what is necessary to establish the nature,
characteristics and functioning of the goods.



NON-CONFORMING GOODS AND INCORRECT GOODS
If your goods are non-conforming or we have delivered the incorrect goods,
please contact our Customer Service. If you notice the non-conformity or
incorrect goods at the time of delivery, you should refuse to receive the goods.


In case of non-conforming goods or incorrect goods, you can choose between
the following options:


- Return the goods and receive a refund of the purchase price and all delivery
costs when our Customer Service has processed the returned goods,

- Return the goods and receive similar goods when our Customer Service has
processed the returned goods, provided we can supply an equivalent, or

- Keep the goods and request a proportionate reduction of the purchase price

When contacting Customer Service, you will be asked to provide the order
number, possibly the goods/item number, and to describe what is wrong with
the goods etc. Please send us all this information in one email.


You are not responsible for costs associated with the return of non-conforming
goods or incorrect goods. We will refund the purchase price and of course the
delivery costs once we have received the goods, unless you choose to receive
new goods to replace the original goods.


OTHER MATTERS

Updating the website
We do our best to update the Website and to ensure that prices, offers,
descriptions and other information concerning the goods are correct.
Typographical errors and errors in prices, offers, descriptions and other
information concerning the goods may occur, and sometimes we discover
that the prices on goods are incorrect.


Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to
the Terms, if the delay or the non-compliance is due to events beyond our control.


The completeness of the contract
These Terms of service constitute the complete terms of the contract between us.

Invalidity
If one or more of the provisions in the Terms of service are declared fully or
partially invalid, the remaining provisions still apply.


Assignment
We are entitled to assign our rights and obligations under the contract with you to
third parties. The standard of the service you receive will not be impaired by the
assignment. We will notify you of such possible assignment. By accepting these
conditions you consent to any such future assignment. At the same time, you
agree that from the time when we have given you notification of the assignment,
your rights may be claimed only against the third party in question.


Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy that
explains how we use the personal data that you provide in connection with the
ordering procedure, and your use of the Website in general.


Right to complain
In case you wish to complain about goods purchased from us, please contact our
Customer Service. You can contact our Customer Service by telephone or email.
You can find our contact information under "General information" above.


You may also submit a complaint about goods purchased from us to the Danish
Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark.
You can submit a claim online through Klageportalen for Nævnenes Hus.

You may also use the European Commission online complaints register when
submitting your complaint. This is particularly relevant if you are a consumer
residing in another EU country. You may submit the complaint by using the
following link: http://ec-europa.eu/odr. When submitting the complaint, you must
state our email address info@wawa-cph.com.


Choice of law and jurisdiction
Any contracts concluded between us using these Terms of service are governed
by Danish law. Any dispute which may arise in connection with our contract,
including its existence or validity, must be brought before a competent court in
Denmark. As a consumer you may bring proceedings against us in the courts for
the place where you are domiciled.