Refund policy

Extended withdrawal period for Christmas shopping 

Shopping Christmas presents can be a hassle. We want to make it easy for you
to give your loved ones soft packages from WAWA, so we are extending the
withdrawal period. Shop now and exchange or return your goods until 
14 January 2022. Please note that all other standard rights of withdrawal apply.

 

Standard rights of withdrawal 

You have the right to withdraw from this contract without giving any reason within 14 days.

 

The withdrawal period will expire 14 days after the date on which you or a third
party other than the carrier and indicated by you acquires physical possession of
the goods.

 

In case of a contract relating to multiple goods ordered in one order and delivered
separately (i.e. separate deliveries), the withdrawal period shall expire 14 days
after the date on which you acquire or a third party other than the carrier and
indicated by you acquires physical possession of the last good.

 

In case of a contract relating to delivery of a good consisting of multiple lots or
pieces, the withdrawal period shall expire 14 days after the date on which you
acquire or a third party other than the carrier and indicated by you acquires
physical possession of the last lot or piece.

 

To exercise the right of withdrawal, you must inform us (see contact information
below), about your decision to withdraw from the contract by an unequivocal
statement sent to our email. You can print the standard withdrawal (return) form
RETURN NOTE.

 

The withdrawal deadline is met if you send your notice of withdrawal before the
withdrawal period has expired.

 

THE NEW ApS
Løversysselvej 3 C
7100 Vejle
Denmark

 

Tlf. +45 28 97 03 48
E-mail: info@wawa-cph.com

 

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments
received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue delay
and in any event not later than 14 days from the day on which we have received
the return package at our warehouse. We will carry out such reimbursement using
the same means of payments as you used for the initial transaction, unless you
have clearly agreed otherwise. In any event, you will not incur any fees as a result
of such reimbursement.

 

We may withhold the reimbursement until we have received the return goods,
or you have supplied evidence of having returned the goods, whichever is the earliest.

 

»You will bear the costs of returning of the goods.«

 

You must return the goods or hand them over to us THE NEW ApS,
Løversysselvej 3 C, 7100 Vejle, Denmark, without undue delay and in any event no
later than 14 days from the day on which you communicate your withdrawal from
this contract to us. The deadline is met if you return the goods before the period
of 14 days has expired.

 

Please note that we do not accept packages sent with cash on delivery (COD).

 

We recommend that you save the post office receipt as proof of your delivery of
the package to the post office/carrier.

You are only liable for any diminished value of the goods resulting from the
handling of the goods other than what is necessary to establish the nature,
characteristics and functioning of the goods.